Terms of Service
PLEASE NOTE: Global Contacts, Inc. is the parent company of UnlimitedGB.com. Services are provided by Global Contacts, Inc. under the UnlimitedGB™ brand name.

Please read this page carefully prior to ordering services from us, and make sure you understand what it says. It's a binding contract between UnlimitedGB and you. If you have any questions about what you see on this page, please feel free to contact us at support@UnlimitedGB.com.

The Services We Provide
In exchange for the fees you pay in advance, we will host your website on one or more of our servers, so long as you abide by the terms and conditions that are set out on this page, and in any other agreements that relate to the services we may provide to you. We will provide the services according to the specifications listed for the hosting package you select during the signup process. For clarity, on this page, the term "services" refers to the web hosting services that we will provide to you and, if you are an Affiliate, the services we provide to you in connection with that program. The term "UnlimitedGB" or "us" or "we" refers to UnlimitedGB and/or Global Contacts, Inc.

Permission to Host Your Content
For us to host your website, it is necessary for you to upload your content to our servers. When you do this uploading, you are creating one or more copies of your content on our system. By purchasing hosting services from us, you acknowledge that these copies are being made, and give us the permission (a license) to maintain these copies and make them available to users of the Internet. You are solely responsible for providing all of the content and other data that make up your website.

When the Services Will be Available
We will attempt to provide the services 24 hours a day, 7 days a week for as long as you have paid for them. Sometimes, however, for a number of reasons, the services may be unavailable to you. You must recognize and acknowledge that due to the nature of web hosting technology, occasional unavailability of the services cannot be avoided. Sometimes there are equipment malfunctions. At other times we undertake periodic maintenance procedures or repairs. Still other times, there are causes beyond our control like power failures, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network traffic and other occurrences. We have not promised to provide you with uninterrupted service.

Free Technical Support
UnlimitedGB's Free Technical Support is limited to issues that are directly related to your Web Hosting Account. UnlimitedGB does not provide website maintenance services in respect of any Hosted Website. Without limiting this exclusion, you also agree that UnlimitedGB accepts no responsibility for any deficiency or inaccuracy in any of your Hosted Website that is attributable to defects in your website and/or database caused due to errors or mistakes in development/coding/programming.

You further acknowledge that UnlimitedGB's Technical Support does not include the maintenance of other direct or indirect issues/problems (but not limited to) such as HTML coding, Website Programming, Content/Data Migration, Uploading or Downloading of files for you, troubleshooting your website and/or database, adding new files to your website and configuring scripts in any way whatsoever. For this there will be an additional cost which is not covered within your web hosting plan/package.

During National Holidays and during some occasional Sundays Our Technical Support will be limited. During this time, we will be still able to provide you with Basic Non-Technical Support via Phone and Live Chat. There will be lesser staffs attending to your issues so we hope you would excuse the possible delay on our support only during that day. For Urgent Queries or Technical Support you can continue to submit tickets via our UnlimitedGB Support system at https://www.unlimitedgb.com/submitticket.html

Backup and Recovery Policy
UnlimitedGB does not offer redundant or mirrored backups. UnlimitedGB will run courtesy backups (daily & weekly) at our discretion. Any backups that UnlimitedGB runs are in addition to our Terms of Service and are not guaranteed. You may create your own backup of your account from your control panel however these may only be stored for up to 3 days. Our backups are intended as a convenience service and are not guaranteed or intended to replace your website backup procedures. It is your sole responsibility to ensure you have a backup of all your important data. Please download backups to a local source and remove them from your account. UnlimitedGB recommends that you store such archives off site on your external storage system or on your personal computer.

Personal Information
When you place an order for our services, your personal information, including your credit card information, is transmitted via the use of Secure Socket Layer technology, the industry standard for encrypting sensitive information. We take your privacy very seriously, and as such, will not sell your personal information to third party (other than a company that may purchase UnlimitedGB), and will take reasonable steps to keep it from being disclosed to any third party. Read more in our Privacy Policy.

Cancellation and Refund Policy
As we explain in this paragraph, we offer you a money-back guarantee on all shared hosting plans if you cancel with us during the first 100 days after signup. For all reseller hosting plans we offer you a money-back guarantee within the first 30 days after signup. The only way to cancel your account is by submitting a ticket at UnlimitedGB.com with a valid detailed reason as to why you are cancelling your service. We are the sole arbiter as to if your reason is a valid reason and if all possible steps were taken on your side and on ours to correct the situation causing the interest to cancel. Please Note that you cannot request and\or receive a refund in case if you have misunderstood a feature that is displayed on our website. It is your sole responsibility to clarify and confirm with us before you make a purchase. All Refunds are subject to verification process by our billing department and will take up to 30 days for return of payment.

THERE IS NO MONEY BACK GUARANTEE IF ANYONE VIOLATES OUR "ACCEPTABLE USE POLICY".
ALSO PLEASE NOTE THERE IS NO MONEY BACK GUARANTEE FOR: Any Setup Fees, Any Bank Transfer Charges, Domain Name Renewal/Registration/Transfer, Months Used In Contract, Linux UDH Plans, Shared Hosting Renewals, Reseller Hosting Renewals, Upgrades to Hosting Service, SSL Certificates, Email Newsletter Marketing Plans, Dedicated Servers and VPS plans.

However, in accordance with our Money Back Guarantee the minimum usage deduction for any product is one month and if paid monthly (eg. All Monthly Dedicated, VPS, Reseller and Bulk Email Plans) the cancellation request has to be made within 48hours of payment and a full refund will be processed only for the current paid month. If we register a domain name for you as part of your hosting package with us, and you decide that you want to cancel your account during the first 100 days, then we will deduct the cost of the domain name from the money we refund you. The charge for domain name renewal/registration/transfer is non-refundable as you own the domain name for the paid term. Please understand that this is not simply because we refuse to issue a refund. Domain name renewal/registration/transfer is irreversible, making any money paid for the domain name non-refundable.

The refund will exclude 'Account Setup Fee' and number of months used in your contract. If you cancel your account after the money-back period, or after your account is renewed then unfortunately we will not be able to issue any refunds. UnlimitedGB also reserves the right to cancel your account any time with no-money-back, should an event occur in which proper evidence exists that a customer was exceptionally arrogant, rude or vulgar in communications with our staff.

Automatic Renewal
When you sign up, your UnlimitedGB account will be enabled with autorenewal, which means that when your renewal date arrives, your hosting plan and domain will be renewed. When it is time for renewal, the credit card you have on file with us will also be charged. If you wish to not have this happen, and you would not like to renew your account, you must cancel 14 days prior to your renewal date. If you fail to cancel 14 days prior to renewal, your account will be renewed for a new term, so please be sure to inform us at support@unlimitedgb.com if you do not want to renew. The renewal fee will become non-refundable as soon as it is charged.

If more than 14 days pass from the date on which any invoice for the hosting services is issued to you and we have not received payment in full, we will suspend your account, which means that your data and website will not be available. If in the following 100 days you pay all amounts due, bringing your account up to date, we will take your account out of suspension and the data will be available again. If, however, 100 days pass from the date on which your account is suspended and you have not made payment in full, UnlimitedGB shall have the right to delete all data you have uploaded to the servers.You hereby acknowledge that this is UnlimitedGB's policy when it comes to data retention, and waive all rights in and to your data in these situations.

Manual Renewal
Clients who do not have a credit card on file will be treated as a manual payment customer. Payments made offline via Bank transfer or through our payment facilitation centre are treated as manual payments, it is the duty and responsibility of the customer to make an offline payment 30 days prior to the renewal date. Our billing system will automatically notify you (by email) that your service is due for renewal 60 days prior to the renewal date we need at least 5 working business days to verify payments made offline and our billing team has to apply your payment manually.

Multiple Currency Payment Options
All prices of products and services displayed on the UnlimitedGB's website are based on United States Dollars ( $ USD ). To change to your preferred currency, simply click the appropriate currency on the drop-down menu at the top right of any page. On clicking one of the currencies, the page you are on currently will refresh with prices displayed in your new preferred currency. All prices in the website will be displayed in your preferred currency until you change it again. Please note however that the prices shown in United States Dollars ( $ USD ) are fixed and all other currencies do not follow currency exchange rates. UnlimitedGB does not use any online forex currency updates to use in its currency price calculations. You will find currency exchange price differences in our products the moment you change between currencies. All prices on our website are worked out manually for each currency price options. You may choose to buy our products and services using any of the currency options displayed in the currency drop-down menu of our website. Once an order is placed and you find currency exchange price differences, we cannot give you a partial refund of your order value based on your currency's exchange rate.

Acceptable Use Policy
UnlimitedGB strives to maintain a high-level of service, and a lot of customers depend on our high standards of quality. The Acceptable Use Policy is available in order to provide a clear understanding of the rules, regulations and restrictions regarding the use of UnlimitedGB's services. PLEASE ABIDE BY IT STRICTLY. By using our hosting services, you agree to abide by the Acceptable Use Policy.

1. We will not provide services for any unacceptable or inappropriate material as determined by UnlimitedGB in its sole discretion, including but not limited to Topsites, IRC Scripts/Bots, Proxy Scripts/Anonymizers, Pirated Software/Warez, Image Hosting Scripts (similar to Photobucket or Tinypic), AutoSurf/PTC/PTS/PPC sites, IP Scanners, Bruteforce Programs/Scripts/Applications, Mail Bombers/Spam Scripts, Banner-Ad services (commercial banner ad rotation), File Dump/Mirror Scripts (similar to rapidshare), Commercial Audio Streaming (more than one or two streams), Escrow/Bank Debentures, High-Yield Interest Programs (HYIP) or Related Sites, Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme), Sale of any controlled substance without prior proof of appropriate permit(s), Prime Banks Programs, Lottery Sites, MUDs/RPGs/PPBGs, Hateful/Racist/Harassment oriented sites, Hacker focused sites/archives/programs, Sites promoting illegal activities, Forums and/or websites that distribute or link to warez/pirated/illegal content, Bank Debentures/Bank Debenture Trading Programs, Fraudulent Sites (Including, but not limited to sites listed at aa419.org & escrow-fraud.com), Mailer Pro Hacking, which includes, for example penetrating or attempting to access, without authorization, another computer or network. Port scans, stealth scans, and fraudulent credit card "phishing" techniques are also prohibited.

2. In an effort to keep the systems reliable, optimized and as stable as possible UnlimitedGB reserves the right to run automated clean process on the server from time to time without any notice to you and at our sole discretion. This automated program will clear temporary files, email trash folder, sent emails older than 30 days and extremely large files that are stored on the server that are not related to your website. The program will NOT delete emails from your Inbox. It is always important to note that cPanel/Plesk/DirectAdmin hosting is purely based on "File Storage" and NOT based on "Object Storage" found with service providers such as GMail, Office365, OneDrive, Dropbox, etc. (More Info) You also agree that UnlimitedGB has no responsibility or liability for the deletion of any such files or emails or data that was maintained or transmitted on UnlimitedGB's servers on your behalf.

3. We will not provide services for hosting of files or other data that infringes on another's copyright or other intellectual property rights.

4. We will not provide services for spamming, or sending of bulk unsolicited email. We maintain a strict policy on spamming, which includes the sending of unauthorized commercial messages by use of our services, or by maintaining an open SMTP connection. We reserve the right to refuse or terminate service based on reasonable indications that you are engaged in spamming of any sort.

5. We will not provide services for uploading or linking to any content that violates another's right of publicity or privacy.

6. We will not provide services for distributing hate speech, or any other content that is obscene, abusing, which could be considered libellous and defamatory.

7. We will not provide services for hosting, storing, or distributing child pornography. If any such content is found and brought to our attention, the proper law enforcement agencies will be notified.

8. We will not provide services for hosting large amounts of data not specifically tied ("linked") to your hosting account. UnlimitedGB encourages users looking for file storage/backup solutions to seek other services that specialize in this.

9. We will not provide services for hosting, storing, or distributing pornographic material. This includes sites that may provide links to adult content elsewhere. In addition, our servers and services may not be used for the propagation, distribution, housing, processing, storing or otherwise handling in any way lewd, obscene, or satanic materials.

10. We will not provide services to execute long-running, stand-alone, unattended server-side processes, bots or daemons

11. We will not provide services to run any type of web spiders or indexers

12. We will not provide services to run any software that interfaces with an IRC (Internet Relay Chat) network

13. We will not provide services to run, host, or store any P2P client, tracker, software, server, files, content or application, including bittorrent

14. We will not provide services to participate in any P2P or file-sharing networks

15. We will not provide services to run any gaming servers

16. We will not provide services to run cron entries with intervals of less than 15 minutes

17. We will not provide services to use the server as a Backup/Storage device

18. We will not provide services to use the server for File/Data Archival Purposes

19. For Windows Plans: At any moment, we will not provide services to use more than 150,000 files and/or folders, per Plesk hosting account on our Windows Servers. Exceeding this limit the account will be Permanently Suspended, the account restoration fees is $25 USD x times of the Abuse intensity.
    (For Example: Inodes of 220,000 = $25, but 300,001= $50, and so on..)

20. For Linux Premium / Pro / Cloud Plans: At any moment, we will not provide services to use more than 250,000 inodes per cPanel hosting account on our Linux Servers. Accounts found to be exceeding the 100,000 inode limit will automatically be removed from our backup system to avoid overusage and cause file system damage. Exceeding 250,000 inodes the account will be Permanently Suspended, the account restoration fees is $25 USD x times of the Abuse intensity.
    (For Example: Inodes of 380,000 = $25, but 500,001= $50, and so on..)

21. For Linux UDH Plans: At any moment, we will not provide services to use more than 100,000 inodes per cPanel hosting account on our Linux Servers. Accounts found to be exceeding the 50,000 inode limit will automatically be removed from our backup system to avoid overusage and cause file system damage. Exceeding 100,000 inodes the account will be Permanently Suspended, the account restoration fees is $15 USD x times of the Abuse intensity.
    (For Example: Inodes of 180,000 = $15, but 200,001= $30, and so on..)

22. Additional Restoration Fees Terms: The above restoration fees payment calculation (#19, #20, #21) is for restoring/unsuspending only one hosting account and cannot be reused/combined with multiple account suspensions. This is a one-time account reinstatement fee that is only valid for 72 hours. You need to correct any abuse/violation of our TOS/AUP/FUP on your hosting account that has resulted in your making the restoration fees payment. If the abuse/violation still persists after 72 hours, your hosting account will be suspended again and you will need to pay a new restoration fee.

23. Extended Terms of Restoration Fees: The above restoration fees and terms are also applicable for any/all types of abuse complaints that might have led to your account suspension/deactivation due to any type of server abuse, including but not limited to Disk abuse, CPU abuse, Network abuse, Spamming abuse, and/or any type of abuse that UnlimitedGB deems fit based on the impact caused to our service or clients hosted on the same server.

24. We will not provide services to constantly create and delete large numbers of files on a regular basis, or cause file system damage

25. We will not provide services to use our system resources over 8%, including but not limited to memory, cpu, disk, network, and bandwidth capacity, for longer than 180 seconds in any consecutive 6 hour period.

26. We will not provide services to run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately. (Learn More...)

27. We will not provide services to use excessive resources which in the UnlimitedGB's sole discretion result in damage or degradation to the performance, usage, or experience of Servers, other users, other orders, and any of UnlimitedGB's services

28. We will not provide services to store a large number of media files (audio, video, etc.), wherein the limit is at UnlimitedGB's sole discretion

All "Shared Hosting Plans" on UnlimitedGB.com's website with the term "Unlimited" on all services/features/packages are ONLY SUITABLE FOR PERSONAL OR SMALL BUSINESS CUSTOMERS.

Understanding what is Unlimited Bandwidth, Disk Usage, Email and FTP accounts and other Unlimited Resources. "UNLIMITED" does not mean "INFINITE", just because you can have an unlimited amount of something does not mean it is physically possible to consume an infinite amount. All "Unlimited" services are only suitable for personal or small business customers.

For Example: when you go to an all-you-can-eat buffet, you can eat an unlimited amount of food. However, it is impossible for you to eat an infinite amount of food because of the size of your stomach, the number of hours the restaurant is open, how much food is physically available, and the fact that you cannot share your food or take it home with you. Certain rules for the buffet are put in place so one person does not come in and take all the food from all the other paying customers.

UnlimitedGB may monitor User's use of bandwidth, disk usage and other resources. UnlimitedGB, in its sole discretion, shall have the right to take any corrective action if User's utilization of bandwidth, disk usage or other resources exceeds the Agreed Usage, or normal usage by our typical shared hosting customer, resource usage, or is used for other improper storage or usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, removal or deletion of User's Web site, User Content, User's electronic mail and e-mail services and/or other materials and services or termination the User's account and of this Agreement, which actions may be taken in UnlimitedGB's sole and absolute discretion. We may also remove any materials that, in our sole discretion, may be illegal, may subject us to liability, or which may violate this Acceptable Use Policy. UnlimitedGB may cooperate with legal authorities and/or third parties in the investigation of any suspected or alleged crime or civil wrongdoing. Your violation of this Acceptable Use Policy may result in the suspension or immediate termination of your account or other services WITHOUT ANY PRIOR NOTICE.

UnlimitedGB requests that anyone with information about a violation of this Acceptable Use Policy, or of UnlimitedGB's Terms of Service, report it by sending an email to abuse@unlimitedgb.com

Disproportionate loads placed on the server.
While our shared services are suitable for personal or small business customers, there comes a time for some websites when they are better suited for a larger plan, which allows for more dedicated CPU and memory resources. We reserve the right, in our sole discretion, to discontinue service to any customer with a website or other hosted data that takes up more than 8% of the resources of the server's CPU for longer than 180 seconds. This means that if your website is found to be utilizing more than 8% of the CPU and/or memory of our server, we reserve the right to take your site offline. If this becomes necessary, you can either upgrade your hosting package, or request a pro-rated refund of the amounts you have paid in advance for the services. Due to the severity of this, and our ability to act quickly to correct these situations to avoid server issues, we will do everything reasonably feasible to provide you with a warning prior to taking your site offline, but we accept no obligation to do so.

These Terms of Service May Change
Due to our evolving business, and the changing nature of the web hosting industry, these terms of service may change. We will post the changes here, and your continued use of the service means you accept the changes we have made.

DMCA Copyright Infringement Information
In accordance with the Digital Millennium Copyright Act, we have adopted a policy to suspend or terminate the accounts of website owners found to be in violation of copyright. We respect the intellectual property of others, and we ask you to do the same. We may, in appropriate circumstances and at our discretion, disable and/or terminate the accounts of users who may be repeat infringers. If you believe that your work has been copied in a way that constitutes copyright infringement, or your intellectual property rights have been otherwise violated, please provide our Abuse Desk with the following information:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest;

2. A description of the copyrighted work or other intellectual property that you claim has been infringed;

3. A description of where the material that you claim is infringing is located on the site;

4. Your address, telephone number, and email address;

5. A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;

6. A statement by you, made under penalty of perjury, that the above information in your Notice is accurate and that you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner's behalf.

Our Abuse Desk can be reached By email at abuse@unlimitedgb.com

Indemnification
If UnlimitedGB is sued or threatened with a lawsuit from a third party because of something you do with the services, or as an affiliate you agree to pick up the tab if UnlimitedGB is found liable or pays to settle the dispute. In legal terms, this is called "indemnification" Not only do you agree to reimburse UnlimitedGB for what it pays to satisfy a judgment or settle a case, you also agree to pay UnlimitedGB's reasonable attorney's fees and all other costs UnlimitedGB incurs in defending itself.

Disclaimer of Warranties
You may have noticed that up to this point these terms of service have been kind of easy to read and understand. But our lawyers tell us that this section, dealing in the disclaimer of warranties, has to retain its legalese style. Sorry about that. UNLIMITEDGB EXPRESSLY DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. UNLIMITEDGB MAKES NO WARRANTY THAT ITS SERVICES WILL MEET YOUR REQUIREMENTS, OR THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. UNLIMITEDGB DOES NOT WARRANT, NOR MAKE ANY REPRESENTATIONS REGARDING THE USE, OR RESULTS OF, ANY OF THE SERVICES IT PROVIDES, IN TERMS OF THEIR CORRECTNESS, ACCURACY, RELIABILITY, OR OTHERWISE. Some jurisdictions do not allow the disclaimer of implied warranties, in which event that foregoing disclaimer may not apply to you.

Limitation of Liability
Here is another section that has to retain its legalese. Simply stated, what this section is saying is that if something goes wrong, UnlimitedGB cannot be held liable for it. IN NO EVENT SHALL UNLIMITEDGB BE LIABLE TO YOU OR ANY OTHER PERSON FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFIT OR GOODWILL, FOR ANY MATTER, WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT (INCLUDING NEGLIGENCE), BREACH OF WARRANTIES, EITHER EXPRESS OR IMPLIED, ANY BREACH OF THIS AGREEMENT OR ITS INCORPORATED AGREEMENTS AND POLICIES, YOUR INABILITY TO USE THE SOFTWARE OR SERVICES, YOUR LOSS OF DATA OR FILES OR DAMAGES RELATED TO DATABASE CORRUPTION OR DELETION OF WEBSITE CONTENTS OR OTHERWISE, EVEN IF UNLIMITEDGB HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Some states may not allow such a broad exclusion or limitation on liability for damages as contained in these terms of services. In those states, our liability is limited to the full extent permitted by law. You agree that in no event shall our maximum aggregate liability exceed the total amount paid by you for the services in dispute purchased from us, or, in the event of liability of UnlimitedGB due to your enrollment in the affiliate program.

Governing Law and Choice of Form
The laws of the United States will govern this Agreement, without reference to rules governing choice of laws. Any action relating to this Agreement must be brought in the court located in Reno, NV, U.S.A., When These Terms Take Effect

This agreement becomes effective once you submit your order with us or open an account with us for web hosting services of any kind (shared, reseller, vps, dedicated, etc.) or open an affiliate account. If you are an existing customer, and you do not agree with the terms herein, please cancel your account. Otherwise, if you sign up for or continue to use the services, you agree to what is written here. If you have any questions regarding these terms of service, feel free to call us for clarification.

By using UnlimitedGB.com you agree to the above Terms of Service.

Additional Terms of Service
Also included in the UnlimitedGB terms of service are the below 4 items. The below 4 items form the UnlimitedGB terms of service in its entirety and are to be considered as an extension of this page which you agree to abide by, regardless of whether you have read them or not.